HomeSmall AppliancesMicrowavesWhirlpool Gold : GH7208XRS 2.0 cu. ft. Velos Speedcook Over the Range Microwave Oven - Stainless St |
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Most Helpful Customer Reviews
15 of 15 found the following review helpful:
 Beautiful to look at Jul 18, 2007
By E. Myhre
"Lil_Dog"
Our microwave was delivered and installed on 6/28, it worked for twenty minutes. On 7/3 the repairman came to fix it, he ordered parts. On 7/18 he returned with parts, however, the microwave is still in parts on the kitchen floor, numerous calls to everyone concerned with it (Whirlpool, Lowes, the installers, and an 'authorized' repair facility) and have garnered only apologies. I believe this was an item that needed more research before purchase. So as the title says, beautiful to look at because that's all we can do, and actually since it's in parts on the kitchen floor, it isn't even that.
(ASIDE) The Whirlpool folks were particularly apologetic, it seemed as though they were trained to say, "I'm sorry and there's nothing we can do.", as they managed this in a pleasant, polite, and smarmy manner.
12 of 12 found the following review helpful:
 Highly recommended May 09, 2008
By R. Usrey
"offshore_oilman"
After considerable research online, we chose this model of convection/microwave vent hood for our kitchen remodel.
WOW.
Let me reiterate.
WOW!
Being a 'car guy' automove similies seem to fit here, so I'll just say that this oven is like a balanced, blueprinted race motor in your kitchen. Sleek, powerful, responsive. We researched several vendors, and believe me, reviews and feedback are VERY important;and when ordered, the unit was delivered within 4 days. Packaging was secure and unit arrived without incident. Documentation was excellent, installation was straightforward and took less time than expected. Performance has been flawless, just as advertised. The controls are well thought out and logically placed. We really appreciate the multiple levels of lighting and fan speeds, and the accessories packaged with the unit all work well. Large interior volume makes for LOTS of options, touch screen menus are simple to navigate. The styling is both contemporary
and reminiscent of streamline moderne esthetics. The unit is quite heavy and will require at least two strong people to install, and the price is rather hefty, also. We feel, however,that we have gotten great value with this unit.
8 of 8 found the following review helpful:
Won't last 2 years May 06, 2009
By PainMaestro
"WinoFino"
It's OK, does the job well . . .for a couple of years. Just made it past warranty and the infamous F7 HV SMPS Feedback error occurred. This problem with Whirlpool ovens is all over the web. I dread the cost of the repair. I'd avoid it. I've had great luck with Sharp microwaves in the past, and I regretfully got stuck with this dog with a new condo purchase. I'll probably switch back to Sharp. Addendum: had it repaired. The magnetron and 2 circuit boards had to be replaced. The magnetron has no moving parts- a solid state item that should last decades. If whirlpool can't get this right on a high end product, what can one say about anything they make? Again- not only this, but it seems one should avoid all whirlpool products. However, when I contacted whirlpool with my concerns, they did provide the parts (not labor) even though it was just out of warranty (ONE YEAR? For a high end product like this?)
6 of 6 found the following review helpful:
Whirlpool of junk Feb 24, 2010
By Westsidebill
This microwave has more features than ANY other on the market...and aesthetically it is a work of art! When it works, it is fabulous, unfortunately that just isn't often enough. We had this microwave for @ 3½ years and if we were lucky, we got 2½ years of use our of it. Sadly, the sophistication of this appliance seems to be its Achilles heel. There are so many feature to break and they do!
I could accept the fact that our unit was a lemon, however this was the second unit I purchased...the first died in two days and it was decided that the retailer would just take it back. Also, a good friend of ours purchased the same model and has had numerous issues of their own...with their door components (LCD panel, etc) replaced multiple times.
We love the microwave, but just can't handle the constant breakdowns and huge delays in repair...typically down for a month due to delays in service calls, all parts having to be ordered, then waiting for tech to come back...and in many cases, waiting for them to order more parts. When the unit is down, not only don't you have a microwave, you don't have an exhaust fan, so there's an impact to all of your cooking!
Below is a recap (of the items I could remember) of our Whirlpool "adventure":
Microwave Purchased - 9/7/07
Warranty Issues:
6/23/08 - Glass turntable shattered when sizzle pan was heating, LCD display issues
7/1/08 -- Service Call - Parts ordered
7/17/08 - Replaced several parts, issue not resolved - Parts ordered
8/11/08 - Replaced several parts, issue not resolved - Parts ordered
8/18/08 - Replaced several parts, issue not resolved - Parts ordered
9/4/08 - Replaced 17 parts - Issue resolved
Extended (3rd party) Warranty:
1/29/2009 - No display on LCD, unit non-functional
2/?/2009 - Replaced Control board, connector
12/14/2009 - Magnetron not heating/cooling fan not running. Tech was onsite for approx 5 min, did little/no testing and decided to order AC Filter board (along with previously broken plastic components from earlier repairs)
12/24/2009 - Tech determined incorrect part (AC filter board) ordered, so placed order for 19 additional parts and left with no further action.
1/7/2010 - Replaced 19 parts - didn't fix original issue (Magnetron not heating/cooling fan not running) and caused a new issue - exhaust fan not functioning - this was a 6 hour service call. Six additional parts ordered - microwave left in pieces and not re-installed on wall.
1/14/10 - Tech replaced 6 additional parts (3 hr call), (LCD control board, upper front plastic frame, magnetron cooling fan, wiring harnesses). Issue with exhaust fan was determined to be bad new relay control board (replaced on last call). Tech installed original board (which had a visible "burn mark" on it and unit worked. Tech order new relay control board.
- Unit worked when tech's left, however by the end of the day, the display was flashing and non-functional.
1/20/10 - Control board arrived and installed and the exhaust fan did not work, and issue with the LCD was not resolved. Re-installed "original" relay control board and exhaust fan worked, LCD issue still occuring.
1/21/10 - Tech attempted to address issues and after having signifigant problems, escalated to advance support. It ws determined that the unit was not repairable.
2/5/10 - 3rd party warranty company issued a check for the full purchase price of the unit.
5 of 5 found the following review helpful:
Sitting in My Garage Dec 18, 2009
By Love to Cook
We bought this, from Amazon, in July. No issues. Installed it and it worked great--for less than 4 months. The microwave stopped working 3 days before Thanksgiving. Called factory service, 2 weeks. The appointment is scheduled for 8-12. They show up at 11:55. They stay until 2:00--yup it's broke, but we need parts and 2 people. 2 more weeks, parts are shipped to our house and service calls to confirm they are here. (Factory service that doesn't have parts--interesting way to do business!) They show up at 11:58--seriously. Two hours (and another vacation day burned) and the replacement parts are defective. (Warm fuzzy--not!) Two more weeks--and they canceled their appointment. Seems it takes two people to install it and the wonderful factory service only scheduled one.
So the top of the line microwave with convection oven will spend Christmas in the garage. My newly remodeled kitchen a gaping hole with metal mounting plate for all my guests to admire.
I have e-mailed Whirlpool--will update if and when we get this very frustrating and disappointing mess resolved.
Thinking of buying this brand/item--save yourself--don't!
Update 12-28-09:
Well they canceled their appointment to fix it again. They now have us waiting another 2 weeks before they can get someone to try and fix it. Whirlpool customer service contacted us and said the only option we have is to get it fixed, they will not replace their defective equipment. So it is still sitting in my garage waiting for someone to show up.
The great news is Santa did bring me a microwave to sit on my counter just in case my hopes that the repairmen soon will be here wouldn't happen. It is a Sharp. Bare bones model but it works! Santa is a wise man!
Oh--and where will my Whirlpool microwave be spending New Year's? The garage.
February 28--after 5 more appointments--2 of which they failed to show Whirlpool agreed to replace the microwave. We have the new one 3 days. I do enjoy this microwave, I have my fingers crossed it will be reliable.
If you have problems, keep good records, stay with factory authorized service and be persistent.
See all 34 customer reviews on Amazon.com
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