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HomeSmall AppliancesMicrowavesKitchenAid Architect Series II: KCMS1555SSS 1.5 cu. ft. Countertop/Built-In Microwave Oven - Stainless Steel |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 9 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
31 of 33 found the following review helpful:
 Great micro - wait for price drop Jul 26, 2008
By HealthyMind
I just bought this recently from this seller for about $50 less. Really nice microwave - has so much power that I find I need to reduce the power level for lots of things and if I don't, the time is greatly reduced. Burned popcorn almost immediately at high heat.
Very tough, very sleek looking, but huge. Keep in mind when buying to have a large space for it. It doesn't bother me, but my husband thinks it is too big and we have a large kitchen with lots of counter space.
4 of 4 found the following review helpful:
 Repair Prone Mar 17, 2012
By Bob E.
"gadget nut"
I've owned this Kitchenaid microwave for about 2 years and use it very lightly (about 1x per week). It's needed repairs twice already related to the keypad controls and electronics (bad switches). In the case of the bad switch, the microwave froze during operation and would only turn off if the door was opened. The first repair was covered under warranty and the 2nd repair required a service call and switch replacement costing me over $160. I would not recommend buying this Kitchenaid microwave due to poor reliability and I am personally not buying any Kitchenaid products in the future.
8 of 10 found the following review helpful:
Unacceptable Quality At This Price In My Opinion Aug 30, 2011
By SpectrumReader
I have had one of these units for about four years and it is well out of its one year warranty. While it worked, I was happy with it.
Last night the door release mechanism broke so I had to use a screwdriver to force the door open before throwing it away. I replaced it with a unit I bought at Sears for one fourth the price - probably less than the repair of the four year old failed unit. If the Sears one breaks, no problem. I got a three year extended waranty and the total was still about one third the price of this unit.
While I understand nothing works forever, at this price, I do not believe the unit should have failed in this way so soon. I suspect, but do not know, the door release mechanism that failed is plastic. If so, it certainly worked in my case though I would consider this an unforgivable planned-obsolescence design.
I personally will never buy any KitchenAid product again. Do yourself a favor and shop around. Maybe you will find something that costs one fourth as much and lasts half as long - saving you half the price when it fails.
4 of 5 found the following review helpful:
Built In Microwave Feb 12, 2011
By Thomas F. Olson
"T.F. Olson"
This unit was a replacement for the 10 year identical unit that came with my home. Installation was a 10 minute breeze since it had identical dimensions to the older unit. I've been using it daily for the past 2 years now, and its doing just great. High power and easy clean up when some of liquids get agressive.
6 of 8 found the following review helpful:
Beware if you need Customer Service Extremely Poor Oct 22, 2011
By taichi
I have a Microwave similar to this one. The bottom inside underneath the glass plate is rusting. I called Customer service. I was told its out of warranty,and That I probably left food in there to cause the rust. How RUDE, Unprofessional and UNTRUE!! I was told to stop using it because now radiation is leaking out.I chatted online with another representative of Kitchenaid. I was told even though there is rust inside its fine and ok to use. I spent over $500.00 on this MIcrowave, never expecting something like this to happen. I've decided to look for another Microwave with better customer service and product quality.
See all 9 customer reviews on Amazon.com
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