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HomeSmall AppliancesMicrowavesGE Cafe™ 2.0 Cu. Ft. Over-the-Range Microwave Oven |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 17 customer reviews )
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Most Helpful Customer Reviews
22 of 22 found the following review helpful:
Works great -- when it works. May 04, 2010
By pddaddy1959
There are two serious design flaws in this unit, and GE won't own either of them. First, the metal handle on the microwave gets really hot when you have things cooking on the stove, and I mean you-need-a-potholder-to-open hot. Secondly, and much more problematic, the touchscreen can't handle heat and/or moisture and shorts out. You would think an appliance designed to be installed "over the range" might actually be able to function in this environment. (It's actually installed over the matching GE Cafe gas range, so compatibility should not be a problem.)
Our first touchpad fried in less than two weeks and the store gave us a replacement microwave without complaint. Had to install it myself -- again. Then the touchscreen shorted again a few months later, but after waiting for days for a service call, it started working again when the tech arrived. He refused to do anything, since it was working fine at that time. But of course, it has shorted out once again.
If GE would acknowledge that something is wrong in the design and provide an upgraded touchpad,that would be fine. But I suspect that they plan to keep replacing the touchpads until we run out of our extended warranty and then we'll be left high and dry.
Don't think I'll buy anything from GE again.
9 of 10 found the following review helpful:
GE Cafe Model CVM2072SM2SS Aug 18, 2010
By Jackp
Purchased a GE Cafe' Microve (model CVM2072SM2SS) in May 2009. Control panel failed 14 months later (out of warranty period) and price quoted for replacement part alone was $650. While I was looking at microwave ovens I thought the touch control panel seem delicate and was concerned about its reliability. Well my instincts were correct. Sorry I purchased this model and should have gone with my initial reaction instead of buying based on the look of the unit.
5 of 5 found the following review helpful:
Design and reliability problems May 23, 2011
By Joseph P. Cusick
Purchased this microwave and the matching gas oven during March 2010. Microwave fuse blew out after five months. After several calls and appointments, the service man fixed it. May 2011 (1 month out of warranty) the display pannel (with all of the cooking contols) stopped working! GE has not been helpful yet, but I'll update this review if there are any positive developments. The GE cafe oven has been fine thus far. As others have stated, damn that is one hot handel. The microwave was designed and made by brick layers (no offense to masons).
4 of 4 found the following review helpful:
GE Cafe Microwave - Don't buy Aug 31, 2011
By PSAL
I had the touch pad short out and was quoted $700 to replace it. I too am done with GE. I will not support a company that does not stand behind their products. I will replace the entire microwave and regrettably throw it in a land fill!
4 of 4 found the following review helpful:
Same problem that everyone else has had May 18, 2011
By ron larsen
While it took longer for ours to fail, the touchpad shuts down with heat from the stove below. It's getting worse, at first it took a large pot and lots of heat to make it stop working. Today we pulled a pot of water from the back of the stove to sit on the burner below the controls and it stopped working (only the residual heat from the pan). We also had to have the Cafe dishwasher replaced because the controls for the drying cycle failed and melted all the interior parts. I will give GE credit that they replaced the dishwasher with a new one at no cost to us (5 year warrenty on controls for that unit). It seems to me that GE should stand behind these products since they are marketed as high end items, if they want to keep their reputation. We can't recommend GE.
See all 17 customer reviews on Amazon.com
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