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HomeSmall AppliancesToaster Ovens / ToastersDeLonghi EO1260 Stainless-Steel Toaster Oven with Broiler |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 60 customer reviews )
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Most Helpful Customer Reviews
99 of 104 found the following review helpful:
 Worst customer service experienced via a product purchased on Amazon Apr 03, 2006
By A. Gioeli
I purchased this product based on the features and the fact it has a one year warranty. After 6 months is stopped working. Calling DeLonghi they said they would replace it. The next week they said no and told me to take it to a repair center they authorized that was out of town. Took it to the repair center and one week later they said it could not be fixed and DeLonghi was sending a new one. One week later I called DeLonghi and they said they never told the repair center they would replace. Instead they would send parts in 'a few weeks.' 8 weeks since the oven stopped working and I still do not know when or if I will ever get it back. Amazon should black-list DeLonghi as a vendor due to horrific customer service!
48 of 48 found the following review helpful:
Delonghi = defective by design Dec 01, 2006
By S. Smith
"Quality counts"
We had a rude awaking today, our Delonghi toaster was on fire. I will never again buy any Delonghi product. The defective design is in the toast switch. It is mechanical. When it finishes toasting, it sometimes continues to the "Always On" position thus leaving the toaster oven on toast: very, very hot. We literally had a house full of smoke & a toaster full of flames. You were warned.
Funny thing is, Delonghi makes an attractive product.
Sad thing is, they can cost you your house or worse.
40 of 41 found the following review helpful:
DeLonghi customer service is AWFUL! Nov 29, 2006
By B. MCFADYEN
I purchased this toaster oven because I loved its exterior design and thought it would look great in my kitchen. It did... until the middle knob came off after less than 6 months of use. I've been using a pair of pliers to turn it on for the last 5 months while I await my replacement part. I have followed-up on my request with DeLonghi customer service on a number of occassions and they offer no solution other than to continue to wait. I even left a message with a supervisor and received no response whatsoever. I vow to never buy a DeLonghi product again. Still waiting for that knob...
22 of 22 found the following review helpful:
Already broken... Dec 16, 2006
By trueblue
I purchased this high-end toaster oven because I wanted /needed a proficient smaller oven for smaller baking needs. After 5 months of moderate usage, however, the middle knob has malfunctioned and it will no longer bake. Other than that I was satisfied with the product. I called their customer service and to get it repaired under warranty, will have to ship it at least 250 miles away, at my expense. What a hassle. I may just go buy a cheap toaster oven to replace it instead of spending the time and money on postage. Live and learn....just because a product costs more doesn't mean it's better.
23 of 24 found the following review helpful:
Nice Look, Not so Nice Features Feb 23, 2006
By D.L.
1. Knobs fell off within a few weeks. Nice appearance but very cheaply made.
2. Replacement knobs are on backorder for 4 weeks, apparently, it happens alot. I don't expect the new knobs to last very long either if it's the same design.
3. The on/off switch is connected to the timer. When cooking is done, the timer should "ding". But when I switch it from on to off, it shouldn't ding also!
4. The on/off light indicator is impossible to see unless you're in pitch darkness. Seems like a hazard to me.
5. Other than that, it works..so far. It does have a nice Stainless Steel look however.
See all 60 customer reviews on Amazon.com
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