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HomeSmall AppliancesWine CoolersDanby DWC166BLSRH Executive Wine Cellar |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 8 customer reviews )
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Most Helpful Customer Reviews
27 of 27 found the following review helpful:
0 for 2 with this unit Nov 03, 2009
By Geoffrey
I did not buy this unit from Amazon (or the seller), but rather bought it locally. My first unit lasted about 6 months, and I thought it was great. Then it started to have issues. Temperature would reset itself to whatever it wanted. This was not good, but not the end of the world either.... Then it started to run constantly. I came down one morning to find condensation running off the front door, the temp read 39*F... Needless to say I had to turn it off right away. After 3 service attempts the unit was finally replaced. The replacement was not able to cool (just the cabinet with no wine) to anything cooler than 78* in ambient air temps of 77*...
I would highly recommend staying away from this product. I also found Danby very hard to deal with. The wait time was always over 30-minutes when calling their customer care.
4 of 4 found the following review helpful:
Piece of garbage Jul 05, 2011
By E. Veterinary Hosp
I purchased this unit for its bottle capacity and dual zone ability at a reasonable price. Unfortunately you get what you pay for. I paid for a nightmare. The unit broke just before the warranty ran out. The warranty offers in home service. However none of the certified repair companies will make the trip to the house to look at it because "they arent paid enough by danby to make it worth their time". They were willing to look at it if i took it to the store but at 300 pounds i wasnt transporting it anywhere. So after 6 months and numerous phone calls and Danby not being unable to find someone to come to my house they replaced the unit.
The new unit that arrived had a large dent in the side and smelled funny on the inside. The replacement unit stopped working after 6 months. Now since the original warranty was passed they would not repair or replace the "replacement" unit. Now i am the proud owner of very large danby paperweight. STAY AWAY FROM THIS COMPANY!!!!!!!
2 of 2 found the following review helpful:
-5 stars Aug 24, 2011
By Shel
Wish they had negative stars!
We purchased the Danby dual zone Wine fridge 2 1/2 years ago. Recently was not cooling, the temp control was registering over 60. The tech said that there was a leak, but cannot find it and would cost more than the unit to find the leak and fix. When I contacted the company to see if they would help with locating or finding a solution to this problem they said no. No only am I disappointed in this product but also the company, because they do not care about customer service. They do not even make this model anymore and I know why, because it has to be replaced every 2 years!
1 of 1 found the following review helpful:
Do Not Buy From Danby May 05, 2011
By David Owles
"newbie dave"
I bought this model from a local distributor about 3 Years ago. After only 1 year it stopped cooling my wine. Called for warranty service the repairman diagnosed the problem quickly, but it took Danby over 2 months to send out a part. Danby had more excuses than I care to elaborate on. A year later the wine cooler stopped working again. This time there was a leak in the coil. This time the repair was on my dime. Six months later the solenoid went bad. A month later, Danby sent out a replacement part. The part was defective and had to be returned. I have now been waiting for 2 months, and counting for Danby to send another replacement part. I would have rated this product/company 1/2 star but I was unable to.
Stay away...Far away........ Oct 05, 2011
By Lev
I don't even know where to start. Purchased the a 166 Bottle dual zone built in unit back in Sep 09 and had to have service make repairs 9 times on the unit and had to wait for periods of 3 months for Danby to actually ship the part. After a year of tier crap they offered to sell me a new unit and credit my card once I delivered the old unit back to them. The only good news out of this transaction was that my warranty was renewed back in Sep of 2010. Last weekend the new unit stopped cooling and the lights are flashing high which means that my wine collection is now in a hot box of 80 degrees..
Their "authorized" repairmen are jokes and have no clue on how to fix and diagnos problems. Danbys customer support in Canada is terrible and often very rude. Look at all of the reviews of this product and I honestly don't think you will find anything above a 2. Do yourself a favor and buy something else. These guys are clowns!
See all 8 customer reviews on Amazon.com
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