Average Customer Review: ( 204 customer reviews )
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50 of 50 found the following review helpful:
 Poor quality, even worse customer support Oct 03, 2001
By amagay
We have been using this blender for about seven months. We make daily smoothies with crushed ice (crushed from our ice maker) and frozen fruit (bananas, strawberries, etc.) and milk or juice. We have always noticed a slight electrical smell from the unit whenever we were mixing our drinks. The quality of the blend was generally OK; occasionally it was unable to break up some of the ice chunks.
A plastic part on the base of the unit ended up shattering. This is a cheap plastic piece that turns the blade. I e-mailed Cuisinart's customer service group. It was a couple of weeks before they returned my e-mail. I had also left messages with their customer service number. After a few attempts I was finally able to speak with someone. I was told that I would have to send the blender back to them, at my cost, and include a ten-dollar check for them to repair the unit. After I told them that their policy was against the law in the State of California they agreed to issue a pickup tag with UPS and waived the ten-dollar fee.
I finally received a new blender back about a month and a half later. I will never purchase another Cuisinart product. We have since replaced the blender with a Kitchen Aid KSB5. So far this blender is incredible. It makes easy work of blending ice. I cannot recommend the Cuisinart because of its lack of reliability and Cuisinart's non-existent customer service.
*** Update ***
This review was first placed in 2001. It is now April 2009 and the Kitchen Aid KSB5 is still running strong!
54 of 56 found the following review helpful:
 A great blender in all respects May 02, 2000
By Nicolas Pottier
I've had this blender for about a year now, and use it regularly to make smoothies or soups. The 'digital' control panel seemed a little gimicky at first, but I've learned to appreciate the easy cleanup that it allows with a sponge. The wide openings of the heavy glass jar (which is much sturdier than most) allow for easy cleaning and pouring, and the motor has more than enough power for everything I've thrown at it.My only complaint is that the rubber lid stained when I blended some hot tomato soup in it. The instruction manual warns against blending hot liquids however, and the stain is purely cosmetic and on the inside of the lid where it isn't visible. The plastic base of the jar also seems like it would be prone to snapping over time, but in my frequent use of the blender I haven't had any troubles with it. Overall I would highly recommend this blender over the cheaper alternatives, the heavy glass jar, sharp blade and powerful motor make it a joy to use.
36 of 37 found the following review helpful:
INFERIOR PRODUCT May 02, 2002
By kimberly mcfarland
I received my blender for Christmas 2000. I only used it infrequently for milkshakes. 2 days ago the black plastic gear at the base of the blender broke into 4 pieces! I called the customer support center and they told me to mail it to them ( at my expense) but they could not give me an estimate on how much it would end up costing me to have it fixed! I have since learned that this is a very common problem ( they acted as if they had never heard of the problem) It seems to me a [dollar amount] blender should not have plastic gears... I am very dissatisfied with the product and the customer support!!!
37 of 39 found the following review helpful:
 Plastic Oct 07, 2000
I just got this yesterday from Amazon. I was so excited opening it...then my hopes were dashed. This thing is 100% plastic! I have not decided whether I'm going to return it or not, but be aware...that cool chrome look is exactly that, a look...and you can tell without touching it--just a little too shiny. The pitcher bottom is black plastic along with a plastic top...it's so full of plastic it hardly weighs anything...in other words, it feels cheap. For $100 bucks I'm very disapointed. The contols will be easy to clean if I keep it though.
24 of 24 found the following review helpful:
do not buy this blender. period. Apr 25, 2002
we used this blender a few times a week for smoothies until it died. in total, we probably used it for about four months. basically, like all the other reviewers here, the black plastic drive unit (the gear that mates with the detachable part of the blender) on the base sheared off.
this is the toothed thing that engages the blades on the glass jug ("blender proper," whatever you want to call it). same function as the clutch disk in a car. in fact, cuisinart may even call it a clutch. so, the thing is out of warranty, because we bought it and didn't use it for a year. and, knowing it's a bum design, do i want to pay to get it repaired? no. is there another blender on the market that is better? i hope so. as far as all the good reviews for this product go-just wait and check back in a few months. a two year old could look at the design (with the blender taken apart) and realize that it was bound to fail.
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