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269 of 286 found the following review helpful:
 Cuisinart DLC-8S is Shoddy Shadow of former Cuisinarts Dec 06, 2001
My 1987 DLC-7 is my 3rd Cuisinart. It has had daily use and is worn and has a small problem. I ordered the DLC-8s only to find it cannot compare to my old machine even in it's state of advanced age and I am returning it. For example the cord is short and light weight. The bowl is actually smaller...11 cups is really an exaggeration. The motor is 5.2 amps compared with the 6 amps of the DLC-7 and the DLC-8S is lighter. The deciding flaw however is the poorly designed switching arms on the feed tube. They are flimsy and an accident begging to happen. I am going to have my old machine repaired and look at the Kitchen Aid processors. Very sad to lose an outstanding product.
125 of 130 found the following review helpful:
 This is not the Cuisinart you used to know! Oct 12, 2004
By Wiley
"Livin' Large in OryGun!"
Times have changed and so has the parent company that sells and services your food processor. The quality of materials and workmanship have gone downhill too!
My experience with the corporate machine was horrible. Days of long waits to talk to a customer service rep...never paid off. Each time I called I was eventually forwarded to a recorded message that explained that they were too busy and that I needed to leave my name and phone number. I never did get a call-back. Finally, after several attempts, I was able to get past the initial phone queue and actually talked to a live person who took the information about the condition of all the clear plastic parts on the processor. They were all severely cracked and were not far from flying apart. It seems they knew of the problem and offered to replace the parts on warranty. All I had to do was give them a credit card number to charge the shipping to. AND, nothing would happen UNTIL I sent the old pieces back...again at MY expense.
I sent the parts back promptly, but they didn't ship for another two weeks. And, here is the highlight of the episode... The lid they sent was the wrong one. Another round of phone calls yielded a person that said that Cuisinart had not processed the replacement yet...a full two weeks after they were notified. I still have not received the lid and the processor is useless without it.
BEWARE! This company tries to sell their products in the top-end of the price range, but their corporate customer service system is as bad as it gets...at any price. You can do yourself a favor and shop for another brand. I'm looking at KitchenAid. Shucks, it can't be any worse...and MAY be a much better experience over the long run.
216 of 229 found the following review helpful:
Sad end to a noble name Feb 20, 2001
By Joanna Daneman
Cuisinart is practically synonymous with food processor. When the French were manufacturing them years ago, you couldn't touch another blender, processor or kitchen appliance that would do more. But the manufacturer changed, and so did the Cuisinart.My cuisinart bowl cracked at the base. To their credit, they did replace the bowls. Now the knives, the most critical part of the food processor, are no longer the same. In addition, if you do heavy breads (we like to do rye) you will find that the stem can overheat and the bowl can stick on it for a bit (until you figure out how to get it off, not easy, let me tell you.) I once even had the plastic dough blade stick onto the stem. The bowl isn't so easy to clean, either. I give it three stars because it still slices and dices with the greatest skill, but overall, I would not buy one again. Sad....
291 of 313 found the following review helpful:
There are better choices. May 04, 2000
This food processor is made in China. For the same amount of money you can buy an 11 cup Kitchen Aid. It runs smoother, has the slicing blades and a mini bowl. The blades are Sabatier and are excellent. We tried both machines and returned the Cuisinart.
309 of 335 found the following review helpful:
 Compare to the KitchenAid before you buy May 03, 2000
By T. K. Schonhoff
We headed out not long ago to buy a food processor and I would have *sworn* that the Cuisinart would be my choice - it's practically synonymous with "food processor"! A quick look at the new KitchenAid model changed my mind, though. We were told that Cuisinart isn't being made the way it used to be - lesser quality blades, for example. The old blade-maker now provides KitchenAid with their blade, incidentally. Comparing the two models side by side, it's quickly apparent that the Cuisinart isn't nearly as well-made and it's much harder to clean than the Kitchenaid which is basically a single, sealed, "wipe clean" surface. I hated to turn my back on a legendary product, but we've never looked back. Compare before you buy, especially at the identical price.
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