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HomeSmall AppliancesToaster Ovens / ToastersChar-Broil N480 4-Burner Gas Grill, with Side Burner |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 12 customer reviews )
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Most Helpful Customer Reviews
22 of 23 found the following review helpful:
 pretty outside, but a rust magnet on the inside May 06, 2009
By John P.
Don't let the pretty stainless steel on the outside fool you into thinking these things are weatherproof and long-lasting. The inside of mine (burners and grate) rusted out in a year. The worse thing here is that these parts have a 10 year warranty and Char-broil denied my case. I keep this grill covered and against my house when not in use. Very disappointed all around.
23 of 25 found the following review helpful:
 I should have got a Weber...... Aug 26, 2009
By D. Jermain
My young children "bought" me a grill for Father's Day, 2008. It's a Char-Broil very similar to this one and was a decent grill - for the first 6 mos or so. Although even from the beginning, the hot spots are unacceptable. A difference of 2-3" on the cooktop can mean 2x the cooking time. Once I figured out where the hot spots were and learned to move the food around frequently, the grill was at least usable. Sort of.
So, here we are 14 months later. My grill does sit outdoors, but is covered religiously with an outdoor-specific cover. My cooking grates are rusted to the point of falling apart and the galvanized drip tray under the firebox has rusted so badly, it has broken away and is hanging underneath. I contacted Char-Broil customer support and explained my situation. They claim these grills are designed to last 20-30 years. Yet, when mine rusts to pieces after a year - they refuse to stand behind a obvious product malfunction. Parts to repair my grill is $200 with shipping - nearly 75% of the original purchase price. After pleading my case and arguing with a supervisor, we've reached no resolution. The only explanation I've been offered for the rust is that I "didn't wash the grill down with water frequently enough." Yes, because MORE water is always the solution for rust. What a joke.
So, I'm now rolling my 1 year-old Char-Broil Grill to the curb to be picked up by my friendly garbage collectors. I guess I'll chalk this up as a an expensive learning experience and am writing this review to hopefully save you the same pain.
DO NOT BUY A CHAR BROIL PRODUCT - JUNK!!!
17 of 18 found the following review helpful:
Cruddy Grill Jun 06, 2009
By Matthew Asnip
"bibliophile"
Pro: The grill looks very pretty when first bought
Con: It rusts quickly. It has the hallmarked Char Broil lack of quality. The gas regulator activates too quickly. It never really heats hot. The maximum it gets to even when the gas regulator is working (which isn't too often) is around 450 degrees.
11 of 11 found the following review helpful:
A Beautiful Piece of Junk Sep 27, 2009
By Grill Guy
"Bob"
It looks great,,,but it is the pits.
I cannot understand how this product has such a poor outer surface. Cheap paint?? Rust??...Customer support,the worst.. They choose not to talk to you or return yor e-mails. I should have went with my gut and got another Webber.
This Spring i will after this one sits on the curb with a "Free for the Taking Sign"
14 of 16 found the following review helpful:
Beware May 07, 2009
By Utahn
"Wassup"
Beware. The warranty does not cover cosmetic flaws to their stainess grills. Even if you use their own products to clean it. Cosmetic stains look horrible.
See all 12 customer reviews on Amazon.com
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